Contact Information

For questions about Gontravo products, orders, delivery, returns, or refunds, please contact us using the details below.

Email: service@gontravo.com
Customer Service: +1 6806003294

Customer Support Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. China Standard Time, UTC+8, excluding public holidays.

We aim to respond to email inquiries within 1–2 business days.

Order Assistance

If your inquiry concerns an order, please include your order number and the email address used at checkout. Describe the issue and identify the affected item.

Photos or a short video can help explain a product or delivery issue where available. Please do not send full payment card details or account passwords.

For address changes or cancellation requests, contact us as soon as possible. We will check whether the order can still be changed before dispatch.

Company Information

Operated by:
Guangzhou Bana General Merchandise Co., Ltd.

Business License Entity:
Guangzhou Bana General Merchandise Co., Ltd.

Website: gontravo.com

Registered Address:
Room 302, No. 11, Xinwei 9th Lane,
Yaotian Village, Xintang Town,
Zengcheng District, Guangzhou,
Guangdong, China

The registered address is provided for business identification. It is not a designated return address. Please contact us for the appropriate return instructions before sending an item back.