Privacy Policy

This Privacy Policy explains how Guangzhou Bana General Merchandise Co., Ltd., operating Gontravo at gontravo.com, collects, uses, shares, and protects personal information when you browse our website, place an order, or contact us.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information, including your name, email address, telephone number, and billing and delivery addresses.

  • Order information, including purchased items, selected options, payment status, shipping information, and return history.

  • Customer support information, including messages and files you choose to send.

  • Device and browsing information, including IP address, browser type, device identifiers, pages viewed, referral sources, and website interactions.

  • Cookie preferences, marketing preferences, and records of consent or privacy requests.

Payment providers process payment credentials through their payment systems. Please do not send full card details to customer support.

How We Use Information

We use personal information to:

  • Process payments and fulfill orders.

  • Arrange delivery, returns, refunds, and order updates.

  • Respond to questions and resolve issues.

  • Maintain website functionality and security.

  • Detect fraud and prevent misuse.

  • Understand website performance and improve the shopping experience.

  • Measure advertising and provide marketing where permitted.

  • Meet legal, accounting, and recordkeeping obligations.

Where a legal basis is required, we rely on contract performance, legal obligations, legitimate interests where permitted, or consent, depending on the activity.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies for essential functions, analytics, and advertising.

Where required, optional analytics and advertising technologies will be used only after valid consent. You can change your choices through the website’s available privacy controls or contact us for assistance.

Browser settings may also allow you to block or delete cookies. Blocking essential cookies may affect website functions.

Information Sharing

We share information where necessary with service providers involved in store hosting, payments, order processing, delivery, customer support, security, analytics, and advertising.

Our store uses Shopify. Shopify may process information to provide and operate its services. Its privacy information is available at:

https://www.shopify.com/legal/privacy

We may disclose information where legally required, to protect lawful rights, or in connection with a business transaction subject to appropriate safeguards.

AppLovin and Advertising

Where we enable AppLovin advertising integrations, information may be collected by or shared with AppLovin through pixels, scripts, or other supported connections.

Depending on the integration and your applicable privacy choices, this information may include device or browser identifiers, IP address, page interactions, and purchase or other conversion events.

The information may be used for advertising attribution, campaign measurement, advertising delivery and optimization, and fraud prevention.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

Where required, we obtain consent before enabling the relevant collection or sharing. Applicable opt-out choices are described below.

Sale, Sharing, and Targeted Advertising

Some advertising disclosures may be considered a “sale,” “sharing,” or processing for targeted advertising under applicable privacy laws.

Where those laws apply, you can request to opt out through available website privacy controls or by emailing service@gontravo.com.

Where legally required, we recognize supported browser-based opt-out preference signals, including Global Privacy Control.

Marketing Choices

You can unsubscribe from promotional emails using the unsubscribe option in the message or by contacting us.

Unsubscribing from marketing does not prevent essential order or service communications.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order support, legal obligations, dispute resolution, and security.

Retention periods depend on the information involved and applicable requirements.

International Processing

Our operator is based in China. Information may also be processed in other countries where Shopify and our service providers operate.

Where applicable law requires safeguards for international transfers, we use the appropriate contractual or other lawful transfer arrangements.

Your Privacy Rights

Depending on your location, you may have rights to:

  • Access and obtain a copy of your personal information.

  • Correct inaccurate information.

  • Request deletion.

  • Restrict or object to certain processing.

  • Withdraw consent.

  • Opt out of qualifying sale, sharing, or targeted advertising.

  • Appeal a privacy request decision where provided by law.

  • Complain to an appropriate supervisory authority.

To make a request, email service@gontravo.com. We may reasonably verify your identity before responding. Authorized agents may submit requests where permitted, subject to appropriate verification.

We respond within applicable legal deadlines and do not unlawfully discriminate against you for exercising your rights.

Security

We use reasonable technical and organizational measures designed to protect personal information. No online system can guarantee absolute security.

Children’s Privacy

Our store is intended for adult shoppers. We do not knowingly collect personal information from children below the age at which applicable law requires parental authorization.

Contact us if you believe a child has provided personal information without the required authorization.

Policy Updates

We may update this policy to reflect changes in our operations or legal requirements. The revised date will appear above, and additional notice will be provided where required.

Contact and Data Controller

Guangzhou Bana General Merchandise Co., Ltd.

Email: service@gontravo.com
Customer Service: +1 6806003294

Registered Address:
Room 302, No. 11, Xinwei 9th Lane,
Yaotian Village, Xintang Town,
Zengcheng District, Guangzhou,