Legal notice

Website Information

Brand: Gontravo
Website: gontravo.com

Website Operator

Guangzhou Bana General Merchandise Co., Ltd.

Business License Entity

Guangzhou Bana General Merchandise Co., Ltd.

Registered Address

Room 302, No. 11, Xinwei 9th Lane,
Yaotian Village, Xintang Town,
Zengcheng District, Guangzhou,
Guangdong, China

Contact Information

Email: service@gontravo.com
Customer Service: +1 6806003294

Customer Support Hours:
Monday–Friday, 9:00 a.m.–6:00 p.m. China Standard Time, UTC+8, excluding public holidays.

Store Activities

Gontravo offers pet care products, dog toys, pet raincoats, and dog booties through its online store.

Individual product pages describe the available options, intended uses, measurements, and package contents.

Website Content

We aim to keep product and business information accurate. If a material error affects your order, contact us so that we can review it and provide an appropriate resolution.

Website content does not remove rights arising from the actual product description or applicable consumer law.

Intellectual Property

Text, images, graphics, and other website materials may be protected by rights belonging to us or the relevant rights holders.

Use beyond what applicable law permits requires appropriate permission.

Related Policies

Our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy explain the applicable website and purchase arrangements.

Nothing in this notice restricts rights or responsibilities that cannot lawfully be excluded or limited.

Return Address

The registered address above is provided for business identification and is not a designated return address.

Contact service@gontravo.com for return instructions before sending an item.