Terms of Service
Overview
Gontravo is operated by Guangzhou Bana General Merchandise Co., Ltd. These terms apply to your use of gontravo.com and purchases from our store.
Nothing in these terms excludes or limits rights or responsibilities that cannot lawfully be excluded or limited.
Using Our Store
You must be legally able to enter into a purchase contract or have appropriate authorization.
Provide accurate contact, payment, and delivery information. Use the website lawfully and do not interfere with its operation or security.
Products and Descriptions
Our current collection consists of pet hair removal gloves, pet grooming brushes and combs, electric pet nail grinders, dog toys, pet raincoats, disposable dog booties, and soft puppy booties.
Review the selected option, measurements, intended use, power requirements where applicable, and package contents before ordering.
Accessories shown for demonstration are not included unless expressly listed. Product quantities refer to the package contents stated for the selected option.
Screen settings may affect color appearance. This does not excuse material differences between an item and its description.
If a material listing error affects an existing order, we will contact you and offer an appropriate option to proceed on corrected terms or cancel for a refund.
Prices and Payments
Product prices, available payment methods, shipping charges, and taxes collected by us are shown before payment. The checkout currency will be displayed before you complete your purchase.
Discounts apply only under their published conditions. Separate promotions cannot necessarily be combined.
Orders
An order confirmation acknowledges receipt of your order.
We may contact you if an item is unavailable or payment or delivery details need clarification. If we cannot fulfill an order, we will notify you and refund the affected amount.
We will not substitute a materially different product without your agreement.
Product Selection and Use
Use each product only for its intended purpose and follow its supplied instructions.
For hair removal gloves, confirm the surfaces or grooming uses supported by the listing. Do not assume that a glove intended to collect loose hair is suitable for every coat or surface.
For brushes and grooming combs, check the intended coat type and operating instructions. Do not force a grooming tool through a tangled coat.
For electric nail grinders and electric grooming combs, check the exact model’s power requirements, supplied accessories, cleaning instructions, and operating limits. A product being electric does not establish that it is waterproof or that a charging adapter is included.
Dog toys are intended for the size and use described in the listing. They are not represented as indestructible.
For raincoats and booties, compare your pet’s measurements with the specific size guide. Product names such as “puppy” do not replace measurement-based selection.
Disposable dog booties are intended for single use. Pack quantity is counted in individual pieces unless the listing expressly states otherwise.
Descriptions of rain protection, warmth, or traction do not establish suitability for every condition or remove the need to assess fit and intended use.
Shipping, Returns, and Refunds
Our Shipping Policy and Return & Refund Policy form part of these terms.
Mandatory consumer rights take priority over conflicting policy provisions.
Reviews and Submitted Content
Reviews should reflect your actual experience. Do not submit misleading information or content that infringes another person’s rights.
If we wish to use your content beyond the context in which you submitted it, we will obtain any permission required.
Intellectual Property
Website content may be protected by rights belonging to us or the relevant rights holders.
Purchasing a product does not transfer rights in website text, photographs, trademarks, or designs.
Privacy
Our Privacy Policy explains how personal information is collected, used, and shared when you interact with the store.
Responsibility and Disputes
We remain responsible for obligations imposed by applicable law.
We do not exclude liability for fraud, defective products, injury, or other matters where exclusion is prohibited.
Please contact us if a problem arises so we can seek a practical resolution. These terms do not remove mandatory protections, legal remedies, or access to courts available to you.
Changes to These Terms
Updated terms will be published with a revised date. Changes will not retrospectively remove rights attached to an existing order.
Contact
Email: service@gontravo.com
Customer Service: +1 6806003294
Operated by:
Guangzhou Bana General Merchandise Co., Ltd.
Registered Address:
Room 302, No. 11, Xinwei 9th Lane,
Yaotian Village, Xintang Town,
Zengcheng District, Guangzhou,
Guangdong, China